Technical support retainer
Keep your website ready to receive enquiries, bookings and sales. We manage its routine technical upkeep so your team can use it with confidence and spend less time dealing with avoidable interruptions.
What is included
- WordPress, theme and plugin updates with compatibility checks.
- Security checks, backups and recovery, availability and routine troubleshooting.
- Maintenance of the publishing, media and other functions agreed for your website.
- Two Office Hours per month while your website retainer is active, under every billing schedule.
Best for
- A business that relies on its website for enquiries, bookings or transactions.
- An owner who wants regular technical management without hiring an internal web team.
New functionality, substantial content work, third-party fees and exceptional support are agreed separately. Reporting, supplier oversight, SEO and analytics are optional add-ons.
Reporting & review
Understand what has been maintained, what needs attention and where to focus next. A clear review helps you make website decisions around customer experience, business priorities and the work that supports revenue.
What is included
- A summary of completed technical work and outstanding issues.
- A review of risks, priorities and recommended next actions.
- Discussion of the decisions you need to make and the work to plan next.
Best for
- Owners who need a clear management view of website progress.
- Teams that want to prioritise improvements and account for ongoing website spend.
Detailed traffic and conversion analysis is covered by the separate Analytics service. New work identified during a review is scoped before it is commissioned.
Change & supplier oversight
Keep website changes, renewals and supplier dependencies organised. We help you assess the impact of proposed changes and coordinate decisions, reducing disruption to the customer journeys that bring in business.
What is included
- A record of agreed changes, decisions and dependencies.
- Coordination of website supplier matters and relevant renewals.
- Review of proposed changes, release readiness and follow-up actions.
Best for
- A business working with several software or website suppliers.
- An owner who needs help managing changes, costs and responsibilities as the website grows.
Supplier charges, development and implementation beyond the agreed maintenance scope are quoted separately.
SEO
Help relevant customers find and understand your services through search. We review the agreed pages and their search setup, then recommend and carry out agreed on-page improvements that support useful visits and enquiries.
What is included
- Review of indexing and the website’s basic search configuration.
- Agreed improvements to page titles, descriptions, headings and internal links.
- Recommendations to make service pages clearer and easier to discover.
Best for
- A service business that wants to attract people already looking for what it offers.
- An owner who needs ongoing management of on-page search improvements.
Rankings and revenue are not guaranteed. Content campaigns, paid search, link-building and substantial copywriting are separate services.
Analytics
See how visitors use your website and where enquiries or sales journeys lose momentum. We help you measure meaningful actions and use that evidence to prioritise improvements and make better management decisions.
What is included
- Checks of the agreed analytics configuration and event tracking.
- Review of traffic, engagement and agreed enquiry or conversion events.
- Findings and recommended actions based on the available data.
Best for
- A business that wants to connect website activity with enquiries, bookings or sales.
- A team deciding which pages or customer journeys deserve investment.
Advertising management and campaign delivery are separate. Data quality and available consent affect what can be measured.
